As a multifamily property owner or manager, staying organized is a must. Your duties may include managing tenants, leases, work orders, repairs, finances, taxes, and more. And with so many multifamily property management solutions on the market, it can be hard to decide which platform is best.
That’s why we compiled the top 13 multifamily property management platforms in 2024 to help you narrow down your choices.
Methodology
The following multifamily property management solutions were evaluated based on these criteria:
- Features: Property management software can include many features, including rent collection, tenant screening, work order management, accounting, reporting, lead generation, and much more.
- Pricing: While some platforms publish their pricing online, others require those interested to contact a sales rep.
- Free trial: Some platforms offer free trials, while others require prospects to request a demo with their contact information.
- Customer support: Users need support when they have questions or issues. The more available the company is, the better.
- Device compatibility: Many landlords and property managers work on the go, so access to an easy-to-use mobile app helps.
- User ratings: We compared user review ratings of each platform via trusted software review site G2.
- Ideal portfolio size: Platforms can be tailored to small (<10 units), mid-sized (10-100 units), and large portfolios (100+ units).
Property Management
Free trial?
No
No
No
No
No
No
Yes
No
No
Yes
No
No
Yes
Mobile app?
For some features
Yes
For some features
For some features
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Ideal portfolio size
Large
Small to large
Large
Large
Small to large
Medium to large
Medium to large
Small to large
Small to large office, retail, and residential
Small to medium
Large
Small to medium
Small to medium
Average user review rating on G2 (1-5)
3.9 (206 reviews)
4.8 (87 reviews)
4.5 (384 reviews)
3.8 (65 reviews)
4.6 (125 reviews)
4.5 (407 reviews)
4.4 (196 reviews)
4.8 (185 reviews)
N/A
4.5 (4 reviews)
3.7 (46 reviews)
4.3 (249 reviews)
3.8 (10 reviews)
Pricing listed online?
No
Yes
No
No
Yes
Yes
Yes
No
No
Yes
No
No
Yes
Yardi Voyager
Established CRE companies with diverse needs across property types
Yardi Voyager, established in 1984, is a comprehensive property management platform designed for large residential and commercial portfolios. It supports a wide range of property types including multifamily, single-family, military, senior, student, public, and affordable housing, as well as commercial spaces like coworking areas, airports, government buildings, and more.
Pros- Comprehensive Functionality: Yardi Voyager offers detailed and customizable reporting. It’s designed to support various aspects of property management, including accounting, leasing, and operations.
- Effective Multisite Management: The software can handle diverse portfolios, including commercial and residential properties, making it beneficial for businesses handling multiple property types.
- Strong Integration Capabilities: Yardi Voyager can easily integrate with other software, facilitating smooth data transfer and enhancing overall functionality.
- Good Customer Support: Users have noted Yardi Voyager’s customer support, is very helpful in resolving issues.
Cons- Complex User Interface: The user interface is often described as unintuitive and can present a steep learning curve for new users.
- Performance Issues: The platform is reported to be laggy and sometimes logs users out, which can be a significant inconvenience, especially during peak usage times.
- Onboarding Difficulties: Setting up Yardi Voyager can be a complex and time-consuming process, requiring substantial effort and support.
- Cost: For some users, the cost of Yardi Voyager might be a concern, especially when considering the investment required for training and setup.
Residential Property Management Software
Yardi Voyager offers specialized solutions for different types of residential properties. This includes Voyager Residential, Affordable Housing, PHA, Senior Housing, Condo, Co-op & HOA, Military Housing, Social Housing, and Student Housing. These solutions are integrated with Yardi Multifamily Suite and RentCafe Suite, providing a comprehensive set of tools for residential property management.
Commercial Property Management Software
For the commercial real estate sector, Yardi Voyager offers a range of solutions, including Voyager Commercial and specific solutions for airports, government properties, ports, and parks and recreation. These are integrated with Yardi Commercial Suite to offer a full business solution that enhances business intelligence and decision-making efficiency.
Yardi Voyager Features
Yardi Voyager is a feature-rich software designed for property managers to automate and streamline their operations. Here’s a brief summary of its key features:
- Facilities management: This feature simplifies the process of managing maintenance requests across properties. It allows property managers to easily track and schedule maintenance work, handling everything from tenant requests to professional services, all from a central location.
- Integrated accounting: Yardi Voyager includes a comprehensive accounting system, crucial for CRE management. This feature simplifies rent collection by enabling online payments and handles various bookkeeping tasks. It’s a one-stop solution for financial tracking, reporting, and management, eliminating the need for third-party accounting software.
- Investment management: Unique to Yardi Voyager, this feature provides valuable insights into property investments. It allows managers to track the performance and profitability of their investments through custom reports, enhancing asset management and facilitating portfolio expansion without external consultation.
- Lease management: Yardi Voyager’s lease management tool helps monitor portfolio performance. It provides detailed reports on tenants, assesses risks, and helps maintain profitability. This feature helps users consolidate tenant information within the Yardi CRM platform.
Integration Capabilities
Yardi Voyager boasts a robust capability for integrating with various vendors and systems. It offers over 300 interfaces, ensuring a seamless exchange of information between Yardi Voyager and a wide array of collaborators. Whether selecting a complete set of products from Yardi’s connected suites or seeking complementary solutions, this network of integrations should be able to meet any need.
Security and Data Protection
Yardi Voyager strongly emphasizes security and data protection and is designed to protect against threats like hackers and ransomware by hiding critical data like Social Security numbers and credit card information.
The platform’s cloud-based security aligns with compliance regulations including PCI, SSAE 18, and Sarbanes-Oxley. Yardi Voyager features granular security settings that allow system administrators to create multiple levels of access for users and groups.
Implementation and Onboarding
An integration implementation specialist guides clients through the implementation and onboarding process every step of the way.
Onboarding includes a Procore + Yardi Voyager Kick-Off Call, a Go-Live Call, and subsequent support for the initial integration period. The platform also comes with a resource library, ensuring clients have the necessary training to use their new implementations effectively. This includes access to Yardi’s helpline, on-time training sessions, customized support literature, and ongoing support after launch.
Yardi Voyager Pricing
Pricing is approximately $1 per unit per month, with a minimum monthly fee of around $100 for residential properties and $200 for commercial portfolios. Additional charges may apply for transaction services, and customizable plans are available.
Unfortunately, there isn’t a free trial available. Visitors can register for various product demos or request a personalized demo.
DoorLoop
Ideal user:
Owners and managers of medium-to-large multifamily portfolios
DoorLoop is a relatively new platform created by a team of five landlords and property managers in 2019. It’s designed for owners and managers of medium-to-large portfolios of single- and multi-family housing, affordable housing, commercial spaces, community associations, mobile homes, or self-storage units.
Pros- Ease of Use: DoorLoop is praised for its user-friendly interface and intuitive navigation, which make it accessible to users with varying levels of technical expertise.
- Customer Service: The platform is known for its excellent customer support, with users noting the responsiveness and helpfulness of the support team.
- Functionality: DoorLoop offers a wide range of features such as tenant and owner portals, lease signing, and tenant screening, catering to various property management needs.
- Good Value: The software is considered a good value for its price, especially with its Starter plan, which includes vital features for property management.
Cons- Bank Integration Delays: There have been some issues with bank integration, specifically with delays in syncing, which can complicate expense recording.
- Limited Maintenance Coordination: DoorLoop does not offer 24/7 maintenance coordination services, which might be a drawback for property managers looking for a more hands-off experience, especially those managing properties in multiple locations and time zones.
- User Learning Curve: Although generally user-friendly, some users have mentioned a steep learning curve, particularly when it comes to understanding certain features or whenever new updates are released.
The DoorLoop platform includes reporting, rent collection, tenant screening, work order management, and other property management features, offering thousands of integrations and an open API.
Integration Capabilities
DoorLoop is cloud-based and offers a wide range of integrations. A Zapier partnership allows users to integrate with any open-API application.
With a desktop and mobile app, DoorLoop connects to thousands of third-party apps, including accounting, calendars, communication, CRM, eSignature, email, files and storage, forms and surveys, and project and task management solutions. This ensures seamless data sharing and eliminates double data entry, enhancing efficiencies.
Security and Data Protection
Security is a top priority for DoorLoop. The platform features enterprise-level security with data encryption at rest and in transit using a 256-bit AES encryption algorithm. DoorLoop provides TLS/SSL application endpoints, strong cipher suites, Perfect Forward Secrecy, and more.
Additionally, DoorLoop has a comprehensive backup policy. Full snapshots of their data center are taken frequently, supporting point-in-time restore in up to one-minute intervals. Their data center is spread across multiple AWS availability zones to ensure high availability.
DoorLoop includes sign-in security features like two-step verification, automated backups every five minutes across geo-redundant servers, and privacy protection, ensuring no unauthorized access to encrypted data.
Implementation and Onboarding
The company’s onboarding process is designed to be user-friendly. New users are recommended to complete the entire process to better understand how the software works.
DoorLoop University offers continuous access to training and resources, including comprehensive video tutorials. Their Knowledge Base provides answers to common questions, and the customer support team is available via chat for additional guidance.
Support is offered via email, phone, and chat, with an average wait time of less than 5 minutes for chat inquiries. DoorLoop’s customer support team is also available 24/7.
DoorLoop Pricing
You can sign up online for one of the following three subscription plans:
- Starter: starts at $29.50 per month or $588 per year
- Pro: starts at $59.50 per month or $1,188 per year
- Premium: starts at $89.50 per month or $1,788 per year
Pricing increases with every 20 units. DoorLoop’s website also has a pricing calculator that gives an estimated cost based on the number of units.
DoorLoop doesn’t offer a free trial, but you can request a demo. You can also cancel your subscription and export your data at any time.
Entrata
A popular choice among many property managers, but learning the platform’s features can be challenging
Founded in 2003, Entrata offers a single-login, open-access platform for property managers with large portfolios of multifamily, student, affordable, or military housing.
Pros- All-in-One Solution: Entrata helps users manage the lead-to-lease process, accounting, maintenance, and digital presence optimization all from a single platform.
- User-Friendly Interface: The software is noted for its ease of use, making it convenient for onboarding new team members and managing daily tasks.
- Support and Training: Entrata offers comprehensive support and training options, including daily webinars, on-site training, and a dedicated customer success manager.
- Numerous Features: The platform encompasses a wide range of features, including property accounting, facilities management, resident management, and more, along with open APIs for third-party solutions.
Cons- Technical Support Issues: Some users have observed a decline in the quality of technical support as the company has grown, especially during peak periods.
- Complex Settings: Due to the vast array of possible settings and numerous features, the platform can be complex and challenging to navigate, particularly for new users or after large updates.
- Unequal Functionality: Some users have reported issues with specific functionalities, such as the need for better email tools and challenges handling a high volume of data.
- Opaque Pricing: Unlike many of its competitors, Entrata doesn’t list any publicly available information about its pricing on its website.
According to the company’s website, Entrata serves over 3 million people across 20,000 apartment communities worldwide. Its core features include accounting, lead generation, lease signing, and resident, maintenance, and utility management.
Integration Capabilities
Entrata provides a wide array of integrations spanning various sectors, including marketing, resident screening, analytics, billing, and more. Some notable integrations include Zillow, Google Analytics, Adobe Analytics, and various CRM and payment processing tools. These integrations allow for streamlined operations across different aspects of property management, enhancing efficiency and data coherence.
Security and Data Protection
While specific details on Entrata’s security and data protection measures are not explicitly detailed, Entrata’s integration services include a focus on data security and governance. Entrata’s integration capabilities focus on secure data processing and management, which is crucial for property management companies dealing with a large amount of personal and financial information.
Implementation and Onboarding
Entrata’s website highlights its user-friendly interface, quick implementation, and scalability across multiple housing types. Entrata customers work with dedicated specialists for onboarding and ongoing support. However, detailed information regarding the specific steps and resources available for the onboarding process is not provided.
Entrata Pricing
While the company doesn’t list its pricing online, so you have to contact a sales rep to learn more. There is also no free trial available, but you can enter your contact information on the company’s website to watch a product demo.
RealPage
Ideal user:
A well-known multifamily property management solution suitable for larger companies
RealPage is a cloud-based platform for managing conventional, affordable, military, student, single-family, senior, and vacation rentals as well as other commercial and mixed-use properties. It’s ideal for large property owners and managers.
Pros- Robust Feature Set: RealPage offers many features, including a complete accounting suite, budgeting tools, property maintenance management, and document management.
- Document Management: The platform’s document management system is well-regarded for its ability to streamline document handling and provide secure cloud storage, ensuring easy access and sharing of documents.
- Somewhat Customizable: RealPage provides a customizable property management suite that can be tailored to specific needs. It integrates seamlessly into daily workflows and enhances productivity.
- Web-Based Solution: RealPage facilitates streamlined and automated day-to-day operations, including managing service requests, asset conditions, expenses, reporting, and vendor management.
Cons- Confusing Reports: Some users have reported that the reports generated by RealPage can be confusing and cluttered with irrelevant data, making them difficult to work with.
- Hidden Fees: Costs that are not initially apparent when signing up for the service are sometimes charged. Users have reported unexpected costs from new representatives for the units managed by the software.
- Limited Customizations: RealPage’s reporting system has been criticized for limited customization options, which can be a drawback for users who need tailored reporting features.
- Onboarding Training: The software reportedly lacks comprehensive onboarding training, which can be a significant hurdle for new users trying to understand and utilize its full potential.
According to its website, RealPage serves over 24 million units worldwide. Its core features include revenue management, tenant screening, sales and marketing tools, tenant management, and utility management. It also allows third-party integrations, including integrations with smart home tech.
Integration Capabilities
RealPage offers comprehensive integrations across multiple operational areas such as leasing, resident experience, asset optimization, expense management, financial operations, and more. Their platform includes integrations for billing, credit rent reporting, home sharing, loyalty rewards, payments, and a resident portal, among others.
The platform’s Exchange App Partner Program showcases a network of certified integrations, enhancing the platform’s capabilities and offering modernized APIs for improved efficiency and customer-centricity.
Security and Data Protection
RealPage complies with international data privacy frameworks, including the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, as set by the U.S. Department of Commerce.
As a data processor, RealPage handles personal data in compliance with federal and state laws, contractual provisions, and client instructions regarding data privacy, handling, and security.
Implementation and Onboarding
RealPage’s Professional Services Group (PSG) assists clients with the implementation process, offering services from project planning and management to system configuration and process improvement. Their approach is tailored to meet each client’s unique business needs, ensuring efficient setup and integration of RealPage products.
The PSG works with clients on post-implementation fine-tuning, aiming to iron out any wrinkles in business processes and ensure optimal application configuration. Custom consulting sessions and workshops are also part of their service offerings to maximize the functionality and impact of their software solutions.
Customers can call RealPage Monday through Friday from 7:30 a.m. to 7:00 p.m. CT via dedicated phone lines for different departments (some departments have expanded weekend coverage). A support request form is also available.
RealPage Pricing
RealPage offers two distinct pricing plans:
- Office and Retail Assets: This plan costs $10 per month for every 10,000 square feet and includes most of the software’s features.
- Industrial Assets: Priced at $5.83 per month for every 10,000 square feet, this plan encompasses all features of the Office and Retail Assets plan, plus additional features for industrial operators.
Rent Manager
Ideal user:
Operators of small-to-large residential, multifamily, and/or commercial portfolios seeking rent solutions
Founded in 1986, Rent Manager is designed to manage small to large portfolios of multifamily, single-family, manufactured, and commercial property as well as community associations, vacation rentals, RV parks, campgrounds, and self-storage.
Pros- Robust Training and Support: The software offers a training platform with 300+ courses and a responsive and helpful customer service team.
- Ease of Use: The dashboard layout is well-organized, making it easy to access different modules and functionalities.
- Fully Customizable: Rent Manager is completely customizable, with more than 150 integrations, customizable reporting, user-defined fields, and integrations with third-party software.
Cons- Complex Features: Rent Manager has so many features and functionality that users may find it difficult to become proficient or get the most out of it.
- Costly Pricing Plans: Rent Manager’s pricing structure may be prohibitive for smaller property management firms or landlords with limited budgets.
- Integration Challenges: Integrating Rent Manager with third-party applications is not always intuitive or easy.
Rent Manager includes accounting, reporting, marketing, maintenance, and other features. It’s also built on an open API and offers over 150 third-party integrations across screening services, utility management, resident amenities, and more.
The platform is available as a standalone version you can install locally, a web-based app, and a mobile app for Apple and Android.
Integration Capabilities
Rent Manager offers a highly adaptable integration program with more than 150 proptech integrations available. This vast network allows users to customize their workflows and expand the software’s capabilities to meet specific needs.
The integrations span various aspects of property management, including tenant screening, property reviews, accounts receivable and payable, credit reporting, utility billing, virtual tours, smart-entry systems, and package management. Users can access and activate these integrations directly from within Rent Manager, offering a high level of customization and choice in their operations.
Security and Data Protection
While specific details regarding Rent Manager’s security and data protection measures are not provided in the accessed sources, the wide range of integrations suggests that security is a significant consideration, especially when handling various property management functions.
As with most property management software, it can be expected that Rent Manager implements standard industry practices to ensure the security and protection of user data.
Implementation and Onboarding
Rent Manager’s onboarding process is designed to facilitate a smooth transition. Their Implementation Consultants work one-on-one with clients to design and execute a customized implementation plan that caters to specific business needs. The process includes a comprehensive plan encompassing customized training and data migration.
The platform’s Data Migration service aids in the smooth transfer of existing data, reducing the time and resources required for manual data entry. This thorough approach aims to ensure clients can utilize all the features of Rent Manager effectively and efficiently.
The company offers phone support Monday through Friday from 8:00 a.m. to 7:00 p.m. ET. Late-night and weekend technical support for emergencies is also available. Premium subscribers get access to 4-6 dedicated support experts.
In addition, Rent Manager has a robust online training platform—Rent Manager University (RNU)—with over 300 courses.
Rent Manager Pricing
The company offers three monthly subscription plans:
- Basic: $1 per unit per month for unlimited users ($200 monthly minimum)
- Plus: $1.50 per unit per month for unlimited users ($300 monthly minimum)
- Premium: $2.25 per unit per month for unlimited users ($450 monthly minimum)
Each plan includes a one-time setup fee of 2 times the monthly subscription price. Free trials aren’t available, but you can request a demo. You can also pay for optional add-ons like a 24/7 call center for tenants, custom websites, and an integrated VoIP.
Appfolio
Ideal user:
Operators of medium-to-large residential, multifamily, and/or commercial portfolios (>200 units)
Appfolio is a popular property management platform founded in 2006. It’s designed for managing large portfolios of single-family, multifamily, affordable, or student housing. It can also service community associations and commercial real estate.
Pros- Built-in Automation: AppFolio offers a wide range of automation, including smart bill entry, real-time reporting, performance insights, online payments, late fee waivers, CAM tracking & reconciliation, corporate accounting, etc.
- User-Friendly Interface: The mobile app and cloud-based platform are intuitive and user-friendly. Users will find a short learning curve to become proficient.
- Scalability: AppFolio is suitable for property managers or owners who manage 200+ doors. Flat fee pricing also makes it cost-effective for managing multiple properties.
- Mobile Accessibility: AppFolio’s mobile offering is comprehensive and works on iOS and Android devices.
- All-in-One Solution: Appfolio is a one-stop shop for tenant screening, lease management, vacancy marketing, tenant communication, maintenance management, accounting, and more.
Cons- Additional Costs: While AppFolio’s core plan has a flat fee structure, users may encounter added costs for premium lead generation, websites, AppFolio Plus (an upgraded system for complex businesses), and other add-on services.
- Transition Period: Transitioning to AppFolio from another software can take up to two months, requiring users to back up their data during the process. While AppFolio offers training and support, users should expect to put in the time.
- Poor Customer Service: The most common complaint from AppFolio users is spotty customer service. Users may find it challenging to reach live a human when they have issues, pushed instead to chatbots or help center resources for problem resolution.
Appfolio’s core features span communication, accounting, reporting, maintenance management, staffing, training, marketing, and leasing. It also offers third-party integrations via open API.
Integration Capabilities
AppFolio offers a variety of integrations with property management software and services to streamline various aspects of property management. This includes integrations for tenant applications, rent collection, maintenance requests, lease agreements, tenant screening, intercom systems, access control systems, and more.
The company’s integration marketplace, AppFolio Stack™, enables users to seamlessly incorporate innovative proptech solutions, enhancing productivity and operational efficiency.
Security and Data Protection
AppFolio emphasizes security with multiple layers of data protection. They use data encryption for both data in transit and at rest, ensuring that intercepted data remains unreadable to unauthorized parties.
The platform also employs two-factor authentication, adding an extra layer of security. Servers are housed in secure data centers with advanced security systems like biometric scanners. Their secure communications platform further protects property managers and businesses, encrypting communications to maintain confidentiality.
Implementation and Onboarding
Fortunately, Appfolio provides a dedicated onboarding team to help new users navigate the data migration process and take advantage of the platform’s features. Their approach to onboarding focuses on fast implementation, with expert coaching based on user goals to maximize ROI. AppFolio ensures a smooth transition to its platform, providing the necessary support and training resources to get users up and running quickly.
According to the company’s website, users can schedule phone calls and submit support tickets through an in-app messaging tool.
The company also recently introduced Appfolio Realm—a generative AI app that can answer property managers’ questions, complete tasks, and learn common workflows.
Appfolio Pricing
Users can choose from three monthly subscription plans with no minimum unit counts:
- Core: $1.40 per unit per month ($280 monthly minimum, 50-unit minimum)
- Plus: $3 per unit per month ($900 monthly minimum)
- Max: $5 per unit per month ($7,500 monthly minimum)
Free trials aren’t available, but you can book a free demo.
Buildium
Ideal user:
Operators of large residential, multifamily, and/or commercial portfolios
Buildium is a property management platform for landlords and property management companies with portfolios of up to 15,000+ units. Launched in 2008, Buildium was acquired by RealPage in 2019. Buildium’s key features include tenant screening, lease management, rent collection, accounting, maintenance management, and communication tools. The platform is cloud-based and has a mobile app version.
Pros- Flexible Pricing: Buildium offers three subscription plans with tiered pricing based on features and functionality. The pricing calculator and transparent pricing structure make it easy to make informed decisions.
- All-in-One Solution: Buildium provides a wide range of features to streamline property management tasks, including rent collection, lease tracking, maintenance management, accounting, and reporting.
- Customizable Reporting: The platform provides customizable reporting tools that allow property managers to generate detailed reports on their portfolio, such as financial performance, occupancy rates, and maintenance expenses.
- User-Friendly Interface: Buildium offers an intuitive and user-friendly interface, making it easy for property managers to navigate its various features.
Cons- Steep Costs: While Buildium offers valuable features, some users may find its pricing high compared to alternatives. The cost can be a barrier for smaller property management companies or individual landlords with limited budgets.
- Limited Mobile App: While Buildium offers a mobile app for property managers and tenants, some users have reported limitations in terms of functionality and performance compared to the desktop version.
- Learning Curve: Despite its user-friendly interface, Buildium may come with a learning curve for users new to property management software or unfamiliar with similar platforms.
Buildium, acquired by RealPage in 2019, has been a popular property management platform since 2008. On its website, Buildium boasts that its platform is used by thousands of property managers to manage millions of rental properties.
Integration Capabilities
The Buildium platform provides an open API, which allows for efficient data operations and integration with a variety of property management apps.
The Buildium Marketplace features an ever-expanding ecosystem of apps designed to enhance the property management experience, covering areas like property accounting, online rent collection, maintenance requests, tenant screening, online leasing, and more. This open approach to integration enables property managers to tailor the software to their specific needs.
Security and Data Protection
Buildium employs advanced security measures to protect sensitive information. Data is encrypted using TLS with a 2048-bit certificate, ensuring secure communication over the internet. They utilize Amazon Web Services (AWS) for data storage, benefiting from AWS’s advanced encryption, firewalls, and physical security measures.
The platform’s web application firewall (WAF) provides additional security by monitoring irregular traffic and blocking potential attacks. The platform also performs regular security audits and penetration tests to identify and address vulnerabilities.’ web application firewall (WAF) provides additional security by monitoring irregular traffic and blocking potential attacks. The platform also performs regular security audits and penetration tests to identify and address vulnerabilities.
Implementation and Onboarding
Buildium simplifies the transition phase with a straightforward onboarding process. They assist with data importation and standardizing/loading property, lease, owner, resident, and vendor data into the system.
Customized training plans are provided to meet specific business needs, focusing on features like accounting, leasing, and maintenance. Buildium Academy offers self-guided online training, including video courses and tutorials, to help users quickly become proficient.
For help, customers can submit support tickets from their user account. There is no support phone number listed.
Buildium Pricing
You can choose from three subscription plans billed monthly or annually:
- Essential: starts at $55 per month
- Growth: starts at $174 per month
- Premium: starts at $375 per month
The website also has a pricing calculator that shows the subscription cost based on unit count. Users who opt for annual subscriptions save 10%.
For an extra cost, you can get add-ons like renters insurance, tenant screening, 1099 e-filings, a showings coordinator, remote check printing, property inspections, and more.
Buildium offers a 14-day free trial with sample data available for any subscription plan (no credit card required). You can also watch a 7-minute demo by giving them your contact info.
ResMan
Summary:
Operators of small-to-large multifamily or affordable housing portfolios, but fairly opaque
Founded in 2000, ResMan is a cloud-based property management platform for multifamily and affordable housing. Its features cover accounting, fraud detection, lead management, leasing, maintenance management, reporting, screening, and more.
Pros- User-Friendly Interface: Many users praise ResMan’s interface, with the company claiming that 80% of tasks can be completed in 3 clicks or less.
- Extensive Third-Party Integrations: ResMan offers over 200 third-party integrations, making its platform very flexible and customizable.
- Single, Real-Time Dashboard: ResMan provides users with a single dashboard for monitoring key performance indicators (KPIs) in real time, allowing users to make data-driven decisions efficiently.
Cons- Limited Property Types: ResMan supports multifamily and affordable housing portfolios, so users with other property types in their portfolios would need another solution.
- Little-to-No Support: No phone support is listed online.
- Opaque Pricing: No pricing is listed online.
According to its website, ResMan has a single dashboard where you can monitor KPIs in real-time. It also offers over 200 third-party integrations. Many user reviews praise the platform’s user-friendly interface, and the company boasts that 80% of tasks can be completed in 3 clicks or less.
Integration Capabilities
ResMan is known for its open platform, allowing users to integrate their business with various apps that best suit their needs. This includes integrations with SafeRent for resident screening and renters insurance solutions, Snappt for document fraud detection, and Zego for payment processing, smart home technology, and utility billing.
Additionally, ResMan integrates with companies like Eng Flanders Group and Imkore for implementation services, and 30 Lines for marketing, showcasing a diverse range of integrations to enhance property management functions.
Security and Data Protection
While ResMan’s specific security protocols and data protection measures are not detailed online, the platform’s integrations with companies specializing in risk management and compliance, such as Snappt, suggest a focus on maintaining secure and reliable operations.
The diversity of ResMan’s integration partners implies a commitment to incorporating secure and efficient technologies into their platform, likely following industry standards for data protection and security.
Implementation and Onboarding
ResMan emphasizes a smooth and efficient implementation process that includes configuring the system, loading data, and ensuring the team operates effectively.
They offer two implementation options, allowing for need-based customization. Additionally, ResMan provides professional team training, utilizing modern techniques to facilitate learning and retention.
For help, users can submit a support ticket. However, the company doesn’t list a support phone number.
ResMan Pricing
The company also doesn’t list its pricing online, though it indicates three plans for multifamily and affordable housing types. It also offers separate marketing packages, add-ons, and upgrades.
Free trials aren’t available, but you can request a demo.
VTS
Ideal user:
Operators of small-to-large office, retail, and industrial portfolios seeking specific products or a unified platform
VTS is a technology company focused on commercial real estate that offers a unified, all-in-one platform for owners, operators, brokers, and tenants to optimize their properties.
Pros- Easily Track Leasing Progress: VTS organizes all leasing data in one location, allowing users to track leasing activity through all stages (prospects, tours, proposals, etc.) across multiple assets.
- View a Building’s Stacking Plan: VTS Lease allows users to visualize the spaces and tenants in each building quickly, with color-coded filters based on lease expiration.
- Reporting Capabilities: VTS provides up-to-date information on tenancy and deal flow, allowing users to share advanced reporting with clients in real time.
Cons- Relatively Short Track Record: Founded in 2013 with its flagship VTS Lease solution, VTS acquired RISE Buildings in 2021, enhancing the platform’s offerings. VTS Activate, launched in 2023, focuses on tenant experience.
- May Need Multiple Solutions/Integrations: To get an all-in-one property operations and tenant experience (TenEx) solution, users may need to use third-party integrations and a subscription to multiple VTS solutions.
- Not Catered to Multifamily Portfolios: While VTS Activate markets to multifamily, the platform’s bread and butter is Office, Retail, and Industrial.
Founded in 2013, VTS is a newer property management platform that provides real-time market information and workflow tools. Upon acquiring Rise Buildings in 2021, VTS offers a comprehensive suite, including VTS Lease, VTS Market, VTS Activate, and VTS Data. The entire VTS platform is web-based and accessible via mobile app.
Despite being such a new company, VTS manages over 12 billion square feet of office, retail, and industrial space worldwide and claim a user base of 45,000+ CRE professionals.
Products and Features
- VTS Lease is a platform that allows users to manage their entire leasing strategy, from inquiry to renewal, in one centralized tool. Operators can see the real-time leasing activity, stacking plans, lease roll, and more in one centralized location. Users can easily share any data and reporting within VTS Lease with their clients.
- VTS Market enables landlords to market and lease their spaces online, providing analytics to inform strategy. At the same time, tenant representatives can search, view, save, and share spaces that match their client’s needs, with listings automatically generated from landlord content.
- VTS Activate is a tenant experience platform for property managers, office workers, and other users within shared spaces. It serves as a central hub that connects workplaces by providing access to various amenities, events, community information updates, and the ability to engage with the community. Admins can create and share content to keep everyone informed, while members receive real-time updates via the mobile or desktop app.
Implementation and Onboarding
Unfortunately, VTS doesn’t list a dedicated support phone number but has an online form for submitting support tickets. The platform also offers an extensive Help Center for training and troubleshooting.
VTS Pricing
It doesn’t seem like VTS shares pricing information or offers a free trial, but you can book a demo.
Rentec Direct
Ideal user:
Owners/operators of small-to-medium residential and multifamily portfolios seeking an easy-to-use solution
Founded in 2007, Rentec Direct is a cloud-based platform for managing anywhere from a few units to thousands. The platform can handle accounting, tenant screening, online payments, marketing, file management, and third-party integrations.
Pros- Online Pricing Calculator: Prospective users can quickly see how much the software will cost based on the number of units they own/manage. A free 14-day trial is also available.
- Easy-to-Use: Both property managers and tenants find Rentec Direct to be intuitive and easy to learn, with very little training needed in order to be proficient.
- Complete accounting system features: The software includes comprehensive accounting system features, such as general ledger accounting, which can help users manage their finances more effectively.
Cons- No Mobile App: While the website has a mobile-friendly option, property managers who are on the go would prefer to have an app with all the functionality. There is a mobile app for tenants.
- Applicant Screening Additional Charge: For managers using the system to market vacant units, having to pay per applicant screen can be costly.
- Expensive Option: While pricing starts at $45-$55 per month, costs can quickly escalate if a user owns and/or manages hundreds of units. Rentec Direct is most economical for small to medium-sized portfolios.
Rent Direct’s user interface is a bit dated, but many users find it easy to navigate. The company also offers separate apps for owners and managers, as well as a mobile app for tenants.
Integration Capabilities
Rentec Direct offers a range of integrated features for property management tasks, enhancing efficiency and connectivity with essential tools.
These integrations include tenant screening services like StarPoint and CIC, leasing and inspection tools like Bluemoon and zInspector, insurance solutions such as Steadily and Rhino, and marketing and tenant communication services including Twilio and ShowMojo.
For financials, Rentec Direct integrates with PayNearMe, Nelco, Plaid, CSG Forte, and RentReporters, among others, providing comprehensive solutions for property management requirements.
Security and Data Protection
Rentec Direct emphasizes high-grade security measures for protecting user data. All communication between users and servers is secured with 256-bit or better TLS and SSL encryption, similar to what major banks use. They employ additional encryption for sensitive data, ensuring an extra layer of security even if the primary encryption layer is breached.
The company practices rigorous security best practices in software development, and data stored in databases is encrypted prior to being written to disk. They also conduct regular third-party scanning and employ Cloudflare CDN for enhanced data safety and redundancy.
Implementation and Onboarding
Rentec Direct has launched a new onboarding program to support its clients in the real estate industry. The program is personalized and step-by-step, designed to help new clients build confidence in using the software.
With its focus on customer service, Rentec Direct aims to make the transition to its platform smooth and straightforward for all users. However, specific details about the onboarding process steps were not available in the accessed sources.
Customer support is available via email, chat, and phone Monday through Friday from 6am to 5pm PT. Video tutorials and help articles are available 24/7.
Rentec Direct Pricing
For property managers, pricing starts at $55 per month. For owners and investors, it starts at $45 per month. You can save 10% by opting for annual instead of monthly billing.
The company’s website also has a pricing calculator that estimates cost based on the number of units (clients with over 2,500 units must contact the company for pricing).
Finally, interested users also can sign up for a free 14-day trial and cancel anytime.
MRI Living
Ideal user:
Operators of large residential or multifamily portfolios seeking an established, all-in-one solution
Founded in 1971, MRI Living has been around the block and is designed for effectively managing multifamily, affordable, and public housing as well as condos and HOAs.
Pros- Established Reputation: MRI Living boasts over 50 years of history, making it perhaps the oldest and most trusted property management software providers on the market.
- Comprehensive Feature Set: MRI Living offers a cloud-based software platform with a wide range of tools covering accounting, lease management, tenant management, maintenance management, and more.
- Extensive Integration Capabilities: MRI Living integrates with over 200 software partners, covering facilities management, electronic payments, inspections, accounts payable automation, time and attendance tracking, breathalyzer services, data accuracy, and directory services.
Cons- Dated User Interface and Unfixed Bugs: Some users have reported that the user interface of MRI Living’s software is predictably dated and comes with many unfixed bugs.
- Difficult Implementation: Users have reported that the implementation and training process can also be clunky and slightly outdated.
- Limited Pricing Information: MRI Living does not publish pricing info online or offer a free trial, making it difficult for users to assess its cost-effectiveness.
MRI Living has been around since 1971—longer than any other property management platform on this list—and has over 45,000 clients that use the platform across 20.1 million units in over 170 countries.
Integration Capabilities
The cloud-based software features tools across accounting, lease management, tenant management, maintenance management, and more. It also integrates with over 200 software partners.
MRI Living offers a range of integrations, including AppRent for facilities management, Aptexx for electronic payments, AssetOwl for inspections, and AvidXchange for accounts payable automation. The platform also integrates with Deputy for time and attendance, Alcolizer for breathalyzer services, SyncPortal for data accuracy, and various directory services like Active Directory and Azure AD.
Security and Data Protection
The good news is that MRI Living maintains stringent security and data protection practices. The application ensures robust audit logs, including security events like user logins and configuration changes. It employs secure credential storage best practices, using bcrypt (salted) hash function for storing passwords.
Communications are encrypted using HTTPS and TLS over public networks, and data encryption at rest. Additionally, MRI OnLocation implements rigorous access control, integrity, confidentiality, and authentication measures, along with a comprehensive network design to ensure the security and privacy of customer data.
Implementation and Onboarding
Some users complain that the user interface is dated and contains some unfixed bugs. But generally, they seem satisfied with the software.
MRI Living’s implementation process is geared towards ensuring a successful transition. The company strives to prepare organizations for successful onboarding through diligent information gathering, driving data cleanup, and instituting more efficient processes.
The company’s professional services team plays a crucial role in facilitating successful implementations, combining their deep experience with client requirements to maximize productivity.
The platform can be accessed from any device, including mobile. Customer support is available Monday through Friday from 9am to 5:30pm ET with dedicated phone lines for different products.
MRI Living Pricing
Pricing isn’t published online and requires contacting a sales rep. A free trial isn’t available either, but you can request a demo.
LeaseHawk
Ideal user:
Operators looking for a lease and tenant community management and engagement solution
LeaseHawk is mainly for automating communication with tenants and leads. The platform can answer calls, texts, and chats via AI to help qualify leads and manage tenants.
Pros- Comprehensive Leasing: LeaseHawk offers a range of features, including agent performance evaluation, reporting, call tracking, and customer relationship management, providing property managers with tools to streamline leasing workflows and improve operational efficiency.
- Training and Support Options: LeaseHawk offers various training and support options to ensure successful implementation and user adoption, including on-demand resources such as how-to guides, training videos, and quizzes.
- Integration Capabilities: Lease Hawk integrates seamlessly with other property management software solutions and CRMs to ensure data consistency and workflow efficiency across platforms.
Cons- Limited Functionality Beyond Leasing: LeaseHawk primarily focuses on leasing operations and tenant engagement, with limited functionality for other property management tasks such as maintenance management or accounting.
- Customization Limitations: While Lease Hawk offers customization options, some users may find the degree of customization limited compared to other property management solutions, restricting the software’s adaptability to unique leasing processes or preferences.
- Limited Pricing Information: LeaseHawk does not publish pricing information online or offer a free trial, requiring potential clients to contact a sales representative for pricing details.
Other features include agent performance evaluation, reporting, call tracking, and customer relationship management (CRM). The program is web-based and has a mobile app version for Apple and Android.
On its website, LeaseHawk boasts working with 7 of the top 10 largest apartment managers.
Integration Capabilities
LeaseHawk integrates with various systems to enhance property management functionalities. The LeaseHawk Performance Platform and ACE™ Virtual Leasing Assistant are designed to work with existing property management systems, increasing productivity and operational efficiencies at all levels of the organization.
Additionally, LeaseHawk’s integration guide for Yardi CRM demonstrates their ability to connect with other property management software, streamlining leasing workflows and improving accuracy and time efficiency.
Security and Data Protection
LeaseHawk has achieved SOC 2 Type 1 Compliance Certification, underscoring their commitment to data security and privacy. SOC 2 compliance focuses on privacy, security, availability, processing integrity, and confidentiality.
This certification means LeaseHawk has developed comprehensive security and privacy policies and procedures that have been independently audited to meet the stringent SOC 2 requirements. Clients using LeaseHawk can be assured of the platform’s enhanced data security and protection.
Implementation and Onboarding
LeaseHawk offers a variety of training and support options to ensure successful implementation and user adoption. Their support and training center provides on-demand resources, including how-to guides, training videos, and quizzes.
Custom training packages are also available, tailored to fit within a team’s current processes. These training packages may include in-person training and ‘train-the-trainer’ workshops. This approach ensures that users are well-equipped to utilize the LeaseHawk software effectively and efficiently.
For help, users can submit online support tickets, email, or contact the company via phone Monday through Friday from 8am to 5pm MST.
LeaseHawk Pricing
The company doesn’t publish pricing information online or offer a free trial. You’ll have to contact a sales rep to learn more.
Stessa
Ideal user:
Owner/operators of small-to-medium residential portfolios looking for free to low-cost portfolio management
Stessa is an affordable cloud-based platform built for landlords of small-to-medium residential portfolios. It’s also backed by Roofstock.
Pros- Cost-Effective: Stessa offers a free version with basic features, making it accessible to users with smaller portfolios. The paid version, priced at $20 per month, provides access to the platform’s full capabilities at an affordable rate.
- Easy Setup: Stessa boasts a relatively easy setup process, claiming it takes only 5 minutes to set up a property and start tracking investments. The platform’s focus on simplicity makes it easy to get into.
- Integration Capabilities: Stessa offers seamless integrations with popular property management reporting platforms like Appfolio, Propertyware, Apartments.com, and Great Jones.
Cons- Limited Property Management: Stessa primarily focuses on financial tracking and portfolio management, lacking robust property management features such as maintenance tracking, lease management, and tenant communication.
- Limited Customizations: While Stessa offers some customization for reporting and categorizing expenses, the degree of customization is limited.
- Limited Property Types: Stessa is best suited for residential real estate investors and may not offer comprehensive support for CRE.
- Limited Customer Support: While there’s a chatbot and a support number, the lack of a dedicated support line or client contacts may be a drawback for users seeking immediate assistance or more personalized support.
One of the newest entrants on this list, Stessa’s core features include tenant screening, legal templates, rent collection, accounting, reporting, tax resources, and banking. The platform also offers integrations with Appfolio, Properware, Apartments.com, and Great Jones.
Stessa is also relatively easy to set up. The company’s website claims it takes only 5 minutes. A mobile app version of the platform is also available for Apple and Android.
Integration Capabilities
The Stessa platform offers integrations with several popular property management reporting platforms, such as Appfolio, Propertyware, Apartments.com, and Great Jones, helping consolidate financial data across different management systems and streamlining the financial oversight of rental properties.
This connectivity allows for the automatic import of transaction data from these platforms into Stessa, simplifying the process of tracking income and expenses for property managers and owners.
Security and Data Protection
Stessa has implemented robust security measures to protect user data. Their systems use multiple layers of security, ensuring the safety of financial data. Key security features include up-to-date transport layer security, multi-layer key management encryption for sensitive information both at rest and in transit, and robust sign-in security, including multi-factor authentication.
The platform also partners with industry veterans like Yodlee / Envestnet for an additional layer of safety and conducts regular third-party security scans to ensure the security of their website and application.
Implementation and Onboarding
Stessa’s website highlights the ease of setting up a property and starting to track real estate investments, indicating a user-friendly approach. However, specific details regarding the step-by-step implementation and onboarding process for new users are not extensively detailed.
The company’s website doesn’t list a support phone number, but includes a general contact phone number and a chatbot for answering questions. Users can also watch demo videos on demand.
Stessa Pricing
Thankfully, Stessa has a ‘free forever’ version with basic features. Those who want access to the platform’s full features must pay $20 per month.
